Our preference for payment is through our merchant account buy now buttons.
We take a great deal of time and care packaging our cookies to ensure they arrive at your doorstep in the same condition they left our bakery.
We will ship your order Fedex ground (2-3 days) within 2-4 business days of your order being placed and paid for, unless otherwise requested.
Priority Mail is NOT a guarantee of delivery within 2-4 days, rather it is an "expected time frame". Fedex only guarantees delivery with their overnight service.
THE CORRECT ADDRESS MUST BE ENTERED INTO THE SHIPPING FIELD ON THE ORDER FORM. This is the address we will default to. We will do our best to double check before shipping but putting the address in the correct spot will ensure it gets sent to the right address.
SHIPPING INSURANCE IS REQUIRED ON LARGER ORDERS OR ORDERS WE FEEL WOULD BENEFIT FROM IT. Shipping insurance is only a few dollars per box. We will provide all necessary information needed, but you will ultimately be responsible for filing a claim. NO ADJUSTMENTS WILL BE GIVEN BY COSMIC COOKIE BAKERY FOR DAMAGED BOXES THAT ARE INSURED. We take a great deal of care to package adequately. Excessive amounts of packing material are used!
We are not responsible for shipping delays caused by Fedex, incorrect address information, weather or disaster conditions, or for charges incurred for redelivery attempts and/or incorrect address information. WE WILL SHIP TO THE ADDRESS SPECIFIED IN THE SHIPPING FIELD ON THE ORDER FORM. PLEASE DO NOT CONVO YOUR SHIPPING ADDRESS SEPARATELY - IT MAY NOT MAKE IT ONTO YOUR ORDER. Please make it extremely clear where your box is to be shipped to. Refunds are not available for the cost of cookies or shipping charges if any of these circumstances occur.
We generally ship "special occasion" cookies to arrive 2 days prior to an event unless other arrangements have been made.
Please note that these items do NOT come from an allergy free kitchen. All of the items are prepared with equipment that also processes nuts, wheat, eggs and dairy. Once received, store your cookies at room temperature away from direct sunlight. Your cookies will stay fresh, if kept covered, for around 2 weeks. You can also freeze your cookies for longer term storage - at least two month. Thaw at room temp. Do not refrigerate. Some discoloration may occur after freezing.
We can prepare your order to custom specifications. Color, shapes, and variety are all your choice!
Our bakery is located at 8535 Hankins Road, Suite F Charlotte NC 28269. We are fully licensed and insured.
All orders are to be paid with 50% deposit when the order is placed by phone or in person at the bakery with balance paid upon pickup in the store. All orders are to be paid in full when the order is placed either by phone or in person at the bakery for a delivery. All online orders for In-Store pickup are paid in advance in full online when order is placed on www.cosmicookiebakery.com.
We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up) of your concern and return your dessert to us. We will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as a credit to the credit card used or an in-store credit, i.e. Cosmic Cookie Gift Certificate within five (5) business days upon receipt of the returned merchandise. If you received a shipped order there is no need to return your order. CANCELLATION OF PARTY FAVOR COOKIES MUST BE MADE 10 DAYS PRIOR TO EVENT DATE IN ORDER TO RECEIVE REFUND.
Order Cancellation Policy
Cosmic Cookies understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email (email@example.com) prior to 2:00 pm, 3 business days before your event. All changes must be handled directly with a representative of Cosmic Cookies and confirmed. Cosmic Cookies reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Cosmic Cookies discretion, to change or otherwise offer any other options to the customer. Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Cosmic Cookies and stored until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules. CANCELLATION OF PARTY FAVOR COOKIES MUST BE MADE 10 DAYS PRIOR TO EVENT DATE IN ORDER TO RECEIVE REFUND.
Wedding & Grooms Cake Cancellation Policy
Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only). Any Wedding or Groom’s cake orders cancelled 3-6 months prior to your wedding date will receive only a 50% refund on any payments made after the deposit. Any Wedding or Groom’s cake orders cancelled less than 3 months prior to your wedding date will receive NO refunds on any payments made after the deposit.
There will be a $15 Change Order fee for any changes that are requested within 24 hours of the order pickup, shipping, or delivery.
Highly Decorated Cake Orders
Highly decorated cakes include wedding cakes, grooms cakes, sculpted cakes and cut-out cakes. The latest time available to order a Highly Decorated cake is the Wednesday prior to the weekend required at noon. The above Order Cancellation Policy will apply for those situations. During peak holiday season Cosmic Cookies reserves the right to adjust the cut-off date if orders have exceeded our production capabilities.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7.25% sales tax.